Help with Email

Note: If you are having trouble accessing FirstClass email, click here

Accessing Your Baylor E-Mail Account . . . What You Need to Know

We hope that you will find e-mail communication with the school to be both useful and convenient. If you forget your password, or have any problems and/or comments regarding your Baylor email account, please e-mail Jim Hooper , or call him at 423-267-8506, ext. 210.

The first step in keeping up with important information from the school is using your Baylor email account. Here are a few tips in getting started:

Baylor's e-mail software is called FirstClass. All parents have been assigned a password and User ID for accessing their email account.

Accessing Your Email from Our Website
You have several options in accessing your email. From the Baylor website, you can click on the 'e-mail' link up on the navigation bar on the right, or by clicking here.. This will take you directly to the login screen.

Installing FirstClass on Your Home Computer
Although not necessary, many parents choose to install the FirstClass client onto their computer at home. Click here to download a pre-configured version of the First Class Email client. Download the file and then double click to install the software on your own computer.

Logging In
When you get to the login screen, simply enter your user i.d. and password that has been assigned to you. Type in your assigned i.d. and password, then click on login. This will connect you to your email. If you forget your password contact Mr. Hooper.

To read messages, select the mailbox folder. If you have a new message it will appear with a checkbox to the left. Click on the checkbox to read the message. To create a new message select new message from the bar on the left of your desktop. You do not need to know faculty e-mail addresses, simply type in the name of your child's teacher and it will automatically acess that person's e-mail account.

Specialized Features That Come With Your First Class Email Account . . .
It is possible to have your e-mail forwarded to another (or several) e-mail accounts. Although this is a convenient option we cannot guarantee you will receive the email do to bounce backs and SPAM filters beyond our control. If you choose this option it would still be a good idea to still check your Baylor email account from time to time to make sure you are receiving everything from the school. If you would rather receive your Baylor e-mail at work, then you need to adjust the preferences. To do this, email Jim Hooper, or follow the login in using the steps outlined above. Then, once you are in the FirstClass system follow these steps:

Select the 'Preferences' icon at the left.

Select 'Messaging'

Under 'Automatically Forwarding' select 'yes' in the local mail category

In the 'Forward to' category type in the address you want your mail forwarded to then select OK

Your email will now automatically be forwarded to the email address you specified. Once you do this, you will no longer need to access your account through the Baylor website

There are many specialized features that come with FirstClass, including a Help icon on the left. Please note that your e-mail normally expires after 20 days. If you wish to keep a message longer that that, save it elsewhere or print it out. Feel free to e-mail Jim Hooper if you have any specific questions or problems

You may want to change your e-mail account password to something easier to remember. To do that:

Highlight 'file collaborate'

Choose 'change password'

Type the old password, then type the new password.

Your password should now be activated.

A few Notes On Policies . . .

We ask you to observe internet guidelines explained in full in Baylor's acceptable use policy .

Please do not solicit business through your Baylor e-mail account. We also ask all users to avoid forwarding chain letters and other junk mail, which can disrupt the system.